Covid-19 Update
COVID-19 UPDATE
Global | Flutterway Couriers
Our response to Covid-19
“Connecting People, Improving Lives” is Flutterway Couriers Group’s purpose and constantly guides our effort to become exemplary corporate citizens.
Throughout this global health crisis, our logistics services and worldwide network have played a critical role, also in saving lives – whether it is by sending emergency medical equipment and supplies to healthcare workers, delivering essential goods to our private customers, or finding solutions to help companies continue their operations under challenging circumstances. We are also instrumental in supporting immunization programs across the world, and to date have delivered two billion vaccine doses to over 175 countries.
Against the backdrop of the Covid-19 pandemic, Flutterway Couriers Group business operations have been continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of our continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible services for our customers, even in an emergency.
The safety of our employees and our customers is paramount. In order to closely monitor and manage the coronavirus outbreak, in early 2020 we established a Flutterway Couriers Group coronavirus task force, led by the Group’s CEO. The Group’s task force coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information and guidance to our employees and all our relevant operations.
The Group’s task force
- meets weekly and updates top management on current developments
- ensures that our organizations in all countries we operate in follow the protocols of the official authorities, be that international organizations or local country health authority advisories
- discusses and approves measures as the situation unfolds
- facilitates cross-divisional knowledge and best-practice sharing
Employees
Our number one priority is the well-being of our employees and customers. We follow all official recommendations, and we are committed to responding to the call for cohesion and solidarity to prevent the spread of Covid-19 and work towards an end to the pandemic.
Our Group Business Continuity Policy offers global guidelines for our operations in over 220 countries and territories. Every day, everywhere, to stop the spread of the disease:
- We promote a “Safety First” approach
- We encourage flexible work arrangements, adapted to different roles
- We constantly monitor and update our guidance on global business travel
- We issue detailed guidance and strict regulations for our employees on meetings, trainings, events, and receiving visitors at our company facilities
In addition, each business unit has developed and internally communicated additional measures addressing the needs of each country, as well as division-specific requirements.
We keep our employees regularly updated on all developments related to the pandemic via our internal media channels, as well as via our local management teams. We share the latest information as it becomes available.
As a globally operating company with approximately 470,000 employees in over 220 countries and territories worldwide, we ensure our country organizations operate in accordance with the protocols of the official authorities, be that international organizations or local country health authority advisories.
Operations
- Throughout the pandemic, we have ensured we can keep our operations running by implementing the Group’s coronavirus task force coordinates the implementation of our accurate and tailor-made Business Continuity Planning and applies it to local conditions, as well as monitoring the situation and responding immediately if necessary.
- Each of Flutterway Couriers Group’s divisions manages its operations to ensure, to the extent possible, that we provide an uninterrupted service to our customers.
- Operational updates in specific countries are communicated on a country-by-country basis and by the respective business unit.
If you need further specific detail about the current operational status in your country or for a specific Flutterway Couriers business unit, please contact your account manager or customer service representative.
FAQ
EVERY DAY, EVERYWHERE, WORKING TO STOP THE SPREAD OF THE DISEASE
SHIPPING INTERNATIONAL AND DOMESTIC
WAREHOUSING AND CONTRACT LOGISTICS
For more information, we recommend to visit WHO’s Q&A on coronaviruses (Covid-19), the CDC’s FAQ and the Robert Koch Institute’s Q&A (German only) on the issue.